Privacy Policy
Last updated: May 19, 2026
Franklin Chimney, a service of Franklin Chimney 7 LLC ("we," "us," or "our"), operates the website https://franklinchimney.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Information You Provide
When you fill out our booking form or contact us, we may collect:
- Full name
- Phone number
- Email address
- ZIP code
- Service preferences and appointment details
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search terms
How We Use Your Information
We use the information we collect to:
- Schedule and confirm your chimney service appointment
- Communicate with you about your service request
- Send appointment reminders and follow-up communications
- Improve our website and customer experience
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Third-Party Services
We may share your information with the following types of service providers:
- Website hosting — Our website is hosted on Vercel, which may process server logs containing your IP address.
- Analytics — We may use Google Analytics or similar services to understand how visitors use our website. These services collect anonymized usage data.
- Communication tools — We use secure messaging services to receive and respond to your booking requests promptly.
SMS / Text Messaging
If you opt in, we use your mobile phone number to send SMS messages from Franklin Chimney 7 LLC related to your service appointment:
- Appointment updates — confirmations, reminders, arrival updates, post-service review requests, and similar transactional messages tied to your appointment. Typically 3 messages per appointment.
We do not send marketing or promotional text messages. Message and data rates may apply. You can opt out at any time by replying STOP to any message from us. Reply HELP for help, or contact us using the information at the bottom of this page. Opting out of SMS does not cancel your appointment — we will continue to reach you by phone call.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
Data Retention & Security
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. We implement industry-standard security measures, including encrypted connections (SSL/TLS), to protect your data from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to:
- Access — Request a copy of the personal information we hold about you.
- Correction — Request that we correct any inaccurate information.
- Deletion — Request that we delete your personal information, subject to legal obligations.
- Opt-out — Stop our text messages at any time by replying STOP, or contact us to opt out of other communications.
To exercise any of these rights, contact us using the information below.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.